Refund policy
Most of our products are handmade. We do not accept any return/refunds/exchange on our products. However, if the product you have received is broken, damaged or incorrect, during shipment then we’ll work with you to make it right. Kindly note that given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. The exchange process initiation for the broken/damaged product received, may take up to 10 to 14 days after informing us of the same.
In the event that we cancel the order, your order amount will be returned to you via the same mode in which it was placed, as per payment gateway policies prevalent payment gateway policies at the time. For Example - If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
If the product you have received is broken, damaged or incorrect, please send us the following details at support@floralartbynandini.com within 3 days of delivery:
- Order number
- Shipping address
- What part of the product is broken, damaged or incorrect
- Customer has to send a video of opening of the order indicating any damage on the outer surface of the box (courier transit) within 3 days of delivery
- Image of the product highlighting the damage, in case found defective or wrong delivery.
- If the packaging looks damaged and you can hear any sign of breakage by shaking the box, please take a video while opening package and send to us via email support@floralartbynandini.com
-Any requests made after 3 days of delivery will not be considered.
-Used pieces will not be accepted as products which have been broken, damaged or incorrect
-Orders cannot be cancelled once placed. We are also unable to redirect orders from the shipping warehouse once the parcel has been dispatched.
-No refund/exchange request shall be considered in following cases:
- The shipping address is incorrect or incomplete
- There are two failed delivery attempts by our shipping agency
- The recipient refuses the package.
- Made to order items and custom orders cannot be returned or exchanged
- Please note that return postage cannot be refunded.
-Please do not accept the item If you find that the package is tampered, and hand it over to the delivery person before signing the POD (Proof of Delivery).
PRODUCT DISCLAIMER
Please note minor imperfections may exist in handcrafted products. Each handcrafted product is one-of-a-kind and cannot be considered as defective. Slight variations are inherent in the manufacturing of such products and should be expected.
Due to the many variations in computers, smartphones, and browsers, colours may appear different on different electronic screens. As a result, slight color/shade variance between the product images on the website and the actual product should be expected.